Use Trex hidden deck fasteners the spacing will stay as it should for the life of the deck and the deck boards will all be securely fastened. Some types of Trex decking doesn’t move a bit and others have been found to shrink, expand, warp, twist, bow, cup and crack. Trex Decking Warranty Issues; Trex Decking Warranty Issues. Everybody knows color fades in the sun, but composite decking companies seem to be oblivious to how badly their products actually look when left out in the sun. Check for continuity and polarity. In addition to the financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), we use the non-GAAP financial measure of earnings before interest, income taxes, depreciation and amortization (EBITDA) EBITDA as a percentage of net sales, EBITDA margin, to assess performance. A live webcast of the conference call will be available in the Investor Relations section of the Trex Company website at 3Q20 Earnings Webcast. Three new production lines in Nevada are operational and the initial production lines at our new Virginia facility will begin start up in the first quarter of 2021, with additional production ramping through the second quarter. The new style dimmer has a plug with If you do those things then bounce won’t be an issue. Never use red chalk. Third Quarter 2020 Conference Call and Webcast Information. The preceding warranty is the sole and exclusive warranty, express and implied, extended by IBP, LLC with respect to TREX® PROTECT®. A simple garden hose with a lower pressure fitting, coupled with detergent and a mop for tough spots, is your best bet for cleaning Trex deck. You would have to look into there files. And while their customer service and warranty department could be better, they do offer a good warranty which will protect you if major defects occur. Trex is engineered to endure decades of foul weather and foot traffic, with the warranty coverage to prove it. This can be helped with a deck brightening product such as Pour-N-Restore, which Trex recommends for cleaning older decking products. They not only look great because you don’t see the screws but they also set each gap perfectly. Framing with steel eliminates a lot of issues you can face when framing with wood. They even sent a company out to clean the deck, which didn’t do anything, and killed all my flowers.” Says E of Toms River, NJ. Metrojersey.com NJ's #1 Web Directory But it certainly shows up and when it does the deck can become unusable. Trex is engineered to endure decades of foul weather and foot traffic …with the warranty coverage to prove it. Trex truly is a fantastic decking product. Again, it seems completely random when this happens, but it happens often enough that you should know about it. Obtain a Trex transformer from a Trex retailer and begin troubleshooting Any light fixture damage caused by the use of a non-Trex transformer will not be covered by the Trex Limited Warranty. Wood will always warp, crack, and split. They offer to send a cleaning kit. Blackening like this happens more in dark areas that don’t get much sun. The AMS Trex Device Communicator allows for simple issues to be addressed on the spot, avoiding unnecessary, and potentially destructive, invasive physical investigation of the problem. 212-750-5800, Trex Company Reports Third Quarter 2020 Results, https://www.businesswire.com/news/home/20201102005862/en/, (In thousands, except share and per share data), Selling, general and administrative expenses, Basic weighted average common shares outstanding, Diluted weighted average common shares outstanding, Total liabilities and stockholders’ equity, Adjustments to reconcile net income to net cash, (Gain) loss on disposal of property, plant and equipment. Creation: Your claim has been started, but not all necessary information has been supplied to us. A chemical called tannin carries the color in most leaves and wood. Skimp on any of these 3 issues and you could have problems down the road. Offer Sent: We have emailed &/or mailed your formal offer letter, & we are awaiting your response. “Moving to an adult community, we decided to replace the wood deck with Trex, as their ads touted ‘easy care’, ‘low maintenance’. While great for driveways, wooden decks and siding, 1500 psi pressure washers will damage older decking, possibly voiding your warranty. If you want a larger or smaller gap just buy bigger or smaller nails. The warranty person called to say that in 2015 Trex changed the installation guidance. So the only way to keep the deck clean is to scrub it with warm soapy water every time it gets dirt on it. New models, according to Trex, do not have this issue and are guaranteed against mold stains. Although many homeowners still have older style decking. the warranty for the dimmer, timer and transformer for both shall be three (3) years, and the term of the warranty for the motion controller for both shall be one (1) year, in each case provided that a Trex transformer is used (with no warranty on any components if a Trex transformer is not used), and any other parts or accessories “Year-to-date results demonstrate sustained demand for Trex composite decking and railings, which appeal to today’s consumer on several levels— aesthetics, performance, value and sustainability. The whole deck has tripping hazzards. With the premium grade Trex decking products, we’re confident you should get over the 25 year warranty period provided the decking is installed properly, the deck is built right, and it’s all well maintained. Something as simple as leaves or branches sitting on a Trex deck can stain. !” Says T. K. of Longview, WA. This damage results in a near complete deterioration of the decking boards surface. Rinse area with water. Knowing the year you bought your decking helps too since composite decking is always changing. We highly recommend them. “As my dogs walked across the deck, it left paw prints, which I immediately tried to sweep and then simply hose off, without success. Troubleshooting Trex Decking. Improper installation will void the warranty in most cases so make sure if a problem occurs it’s the product that’s the problem and not the installer. Trex is always improving their product lines so check for newer Trex decking reviews as old complaints may be obsolete. Upon calling Trex and submitting a warranty claim to have the material covered, Trex completely washed their hands of any responsibility and emailed some generic letter that it was installed improperly. Grease badly stains Trex decking. So, what are the biggest problems with Trex decking, and what can you do about them? Mine started to warp within a few months of installation and the company is not standing behind their product. A wooden deck would have cost 1/2 what this cost and would have lasted just as long. That’s the reason we have lemon laws for cars and laws protecting consumers. Does Trex RainEscape come with a warranty? Any type of deck board can be bouncy if the joists aren’t spaced properly, that’s why deck joists are supposed to be 16″ o.c. My Trex Stories; All Ideas; Why Trex® Get an Estimate Discover Which Trex Fits Your Budget; Trex vs. the Competition; The Industry Leader; Eco-Friendly Decking; Planning Resources; FAQs; Deck Planning Basics; Design Considerations; Deck Starter Tool; Products. During the 2020 third quarter, the Company recognized a charge of $6.5 million to the Trex Residential warranty reserve related to the legacy surface flaking issue that affected a portion of the products manufactured at the Nevada plant prior to 2007. Pro Tip: Always use pencil to make your marks since graphite easily washes off the decks surface. Trex Warranty Claims Information. have the most up-to-date installation instructions by visiting: trex.com Have Questions? Consolidated gross margin was 36.7%, compared to 42.4% in the year-ago quarter. In fact, Trex is so confident in the stain resietance of their products they back their entire decking portfolio with a 25 – … Incredibly frustrating, unresponsive and inane.” Says Michael of Bend, OR. Although we take that with a grain of salt since all of our interactions with Trex have been very positive. Trex will not listen to complaints; they simply send a boilerplate letter using "environmental issues" as an excuse to deny responsibility. Excluding the warranty charge, consolidated gross margin was 39.5%. Please review the details of your warranty coverage by clicking on the View Warranties link to the left of this information. BV023387 Their current line up of decking products are much better than what was offered in the past. Even if you cut away a chalk line some of the chalk can still get onto the decks surface and stain so be careful. Deck boards are thin so they can’t safely span longer distances than 16″. It quickly absorbs into the decking and will never come out. Many Trex deck owners have complained of flaking, deterioration and even in extreme cases virtual disintegration of their Trex decks. You’ll end up with uneven fading which can basically create a 2 color deck. Replacing severely damaged boards seems to be the only remedy. As a result of our improved visibility and a more stable economic backdrop, the Trex Board of Directors has reinstated our share buyback program,” Mr. Fairbanks concluded. Going public in 1999, Trex has become the world’s largest manufacturer of wood alternative decking products offering the industry’s widest array of composite deck products, which are available in more than 40 countries around the world. Fading issues are unpredictable and hard to understand. Documents filed with the U.S. Securities and Exchange Commission by the Company, including in particular its latest annual report on Form 10-K and quarterly reports on Form 10-Q, discuss some of the important factors that could cause the Company's actual results to differ materially from those expressed or implied in these forward-looking statements. Consolidated net sales for the 2020 third quarter were $232 million, 19% ahead of the 2019 third quarter. This is where Trex hidden deck fasteners come into play. Drive a nail every few joists before you install your next deck board. Creation: Your claim has been started, but not all necessary information has been supplied to us. Pro Tip: Check with Trex before using any cleaning product on the deck. It’s permanent and won’t wash off. Sanding is not recommended for Trex decking products. If you have any questions or comments e-mail us any time. Staining is an option with Trex but only certain types will work. Q. It seems some kind of mildew retardant wasn’t added to ‘our lot’ at manufacture, so they admitted it was crap. When homeowners ask us how long will Trex decking last, we start with the minimum 25 to 30 year span covered by the warranty. Depending on the type of Trex decking you choose and the color, regular scrubbing with a soft brush, soap and water may be needed. Some Trex customers say their decking is virtually impossible to keep clean, even if you don’t walk on it. There is a current lawsuit in CA for mold and mildew issues (black spots). We build using Trex composite decking regularly because it’s known for it’s gorgeous style and long lifespan. I live in the country. Because of this acknowledgement you can be sure when you buy a Trex deck you will have color fading. We contacted Trex, got the runaround. “I was lured by the durability and lack of maintenance as advertised. Black spots and streaks, brown blobs & green junk that would NOT scrub off. Reconciliation of net income (GAAP) to net income excluding the legacy warranty provision (non-GAAP) is as follows: Trex Company is the world’s largest manufacturer of high-performance wood-alternative decking and railing with more than 25 years of product experience. Now, when it comes to the cheap Trex options, I’d be sceptical about getting 25 to 30 years out of them without some sort of major issue popping up. I called and filed a complaint. Premium grade Trex decking seams to perform much better in the field as does newer decking. Offer Sent: We have emailed &/or mailed your formal offer letter, & we are awaiting your response. If any food or drinks spills clean it up right away, don’t let it sit on the deck for too long. Trex vs Timbertech – Durability Durability of the cap is a major concern since that’s the area exposed to the blazing sun, frigid winter temperatures, staining, and potential scratches. We were not told this in 2015. Net income was $48 million, or $0.41 per diluted share, up 13% and 14%, respectively, and EBITDA increased 16% to $68 million and EBITDA margin was 29.4%. Changes in operating assets and liabilities: Net cash provided by operating activities, Expenditures for property, plant and equipment, Proceeds from sales of property, plant and equipment, Proceeds from employee stock purchase and option plans, Net (decrease) increase in cash and cash equivalents, Cash and cash equivalents at beginning of period, Cash and cash equivalents at end of period, Fortune’s 100 Fastest Growing Companies of 2020, 2020 Sustainability Leadership Award by the, Builder Magazine’s 2020 Brand Use Study – #1 in Brand Familiarity, #1 Brand Most Used, #1 Brand Used Most in the Past Two Years, #1 in Overall Quality, Green Builder Media’s best Brand Index score for the decking category, Green Builder Media’s Readers’ Choice Award – “Greenest decking”, for an unprecedented 10-year streak. The accounts of issues are repeated with a frightening regularity and sameness throughout the threads of complaints. There are a multitude of problems with composite decking that show up all too often to be just a stray issue for a hard to please homeowner. Recent recommendations regarding this business are as follows: "Don't expect much! ", "If … However, if you do your research, you’ll find that problems with Trex decking do happen from time to time. Trex doesn't stand behind warranty We built a deck out of Trex Brasilia about 5 years ago and it has faded terribly. In fact, Trex is so confident in the stain resietance of their products they back their entire decking portfolio with a 25 – year Limited Fade & Stain Warranty. It also stains and scratches easily. Cleaning with a soft bristle brush and warm soapy water per the cleaning instructions and waiting for it to dry still doesn’t clean it. Use care when selecting fasteners so they do not cause any issues with the Trex RainEscape system. Trex review from Winchester, Virginia rated 2.6/5.0 with Images: Just curious to see if anyone has had issues with Trex Fascia boards. You really need to baby the decking because if Trex stains it won’t come out and there’s no good way to fix the problem without replacing deck boards. ****. I used a product recommended by the deck supplier and mold reappeared within 2 weeks. PLEASE HELP IF YOU CAN! The wrong type can eat into your deck causing spots that won’t come out. Under normal circumstances the answer is No, Trex decking isn’t bouncy. It’s worth the money to avoid costly problems in the future. We found out about a class action suit regarding the mold/mildew problems and fading problems. But we also let them know that composite decks can last far longer. Trex Company is the world’s largest manufacturer of high performance wood-alternative decking and railing, with more than 20 years of product experience. The nails act as a spacer just like when you install tile. Chalk lines are typically used in construction to mark straight lines. For those who cannot listen to the live broadcast, an audio replay of the conference call will be available on the Trex website for 30 days. Net sales for the nine months of 2020 were $653 million, 12% above the $581 million reported for the comparable period in 2019. “Our capacity expansion program is well underway. It started literally shredding and falling apart. If you can afford it, go with premium Trex decking. read these warranty terms carefully before installing or using the rainescape deck drainage system. With a Trex communicator in hand, you can properly diagnose device issues in the field. To participate on the day of the call, dial 1-844-792-3734, or internationally 1-412-317-5126, approximately ten minutes before the call and tell the operator you wish to join the Trex Company Conference Call. Apply a small amount with a soft cloth and rub. DISCLAIMER OF ALL OTHER WARRANTIES. Trex is engineered to endure decades of foul weather and foot traffic, with the warranty coverage to prove it. Newer, premium grade Trex decking doesn’t have this problem. Customer Relations 160 Exeter Drive Winchester, VA 22603-8605 Trex does not warrant against and is not responsible for, and no implied warranty shall be deemed to cover, any condition attributable to: (1) improper installation of TrexTrim products and/or failure to … My Trex Stories; All Ideas; Why Trex® Get an Estimate Discover Which Trex Fits Your Budget; Trex vs. the Competition; The Industry Leader; Eco-Friendly Decking; Planning Resources; FAQs; Deck Planning Basics; Design Considerations; Deck Starter Tool; Products. An Example Of Excessive Fading. WINCHESTER , Va.--(BUSINESS WIRE)--Nov. 2, 2020-- Claim Process. Pressure washing is another no-no. Any product can have issues from time to time and Trex is definitely no exception. Avoid some types of harsh cleaners. Issue is with Trex decking 25 year/ lifetime warranty for decking materials that were defective based on a class action lawsuit against Trex..Need help dealing with Trex. **** Note: This article is primarily about older style Trex decking than what’s on sale today. They offer to send a cleaning kit. Make sure to keep grease away from a Trex deck. Just install the fasteners and deck boards, your gaps will all be perfect. “My Trex decking is 10 years old and has substantially deteriorated to the point where it is rough and pitted and the interior core material has become exposed. However, after installation, I realized that it is more difficult to remove dirt footprints off the Trex decking than off of regular wood decks. Since that time Trex has diligently worked to revise, expand, and perfect their line of composite decking products. A thorough cleaning with a mop and gentle detergent, such as dish soap, may help remove residual grime and lighten the stain. you’re installation and use of the system or any of its components indicates that you agree to be bound by these terms. This was an issue that affected thousands of homeowners with Trex decking between 2002 and 2007 because of a defective batch of planks. Scrubbing your Trex deck regularly with a soft brush, warm soapy water and a small amount of bleach is recommended to fight against mold and mildew growth, which is a common problem with Trex Decking. Obtain a Trex dimmer from a Trex retailer and begin troubleshooting. “Trex brand leadership continues to position us at the forefront of strong secular trends for the composite decking and railing industry. Here’s a gallery of beautiful decks to remind you exactly why you wanted that Trex deck in the first place. With each failure they’ve learned a lesson and improved the product. With virtually every product covered by our 25-Year Limited Residential Warranty, you can rest assured that your backyard investment is well protected. Trex is definitely a long lasting product if you care for it properly and are lucky enough to avoid all of these potential decking issues. Dirt clings to composite decking more so than wood and it stands out a lot more too. Smaller is nicer but too small can be a problem. On their own website and in their own literature they state decking will fade and even give guidelines in their warranty regarding how much fading should occur and how much would be covered. Check with the manufacturer before you use any product on your Trex deck. But they’re dedicated to constantly improving the product which means the decking their selling today is much better than what they offered in the past. So Trex agreed to replace the defective decking but decided as a matter of ‘policy’ that they would only replace 113 of the 144 defective boards. Excluding the warranty charge, consolidated gross margin was 39.5%. We Update Weekly & It’s All Completely FREE. Excessive bounce could become a problem in the future. Visit our Warranty page for full … We expect SG&A as a percentage of net sales to improve by approximately 150 basis points for the full year compared to the prior year, driven by reduced brand spend and lower travel and entertainment costs. Trex does not warrant or support the use of non-Trex transformers. Common stock, $0.01 par value, 180,000,000 shares authorized; 140,563,175 and An old fashioned way of installing deck boards is to find a nail that’s .25″ and use them as spacers. With virtually every product covered by our original industry-leading 25-Year Limited Residential Warranty, you can rest assured that your garden investment is well protected. 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